Contextual Design Defining Customer-Centered Systems

Interactive Technologies; *Ex-Library copy with usual identifiers. Light foxing to edge of pages. - Good overall condition. General wear. No major blemishes. No writing. ; - We offer free returns for any reason and respond promptly to all inquiries. Your order will be packaged with care and ship on the same or next business day. Buy with confidence.

From Publisher:

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

Product Info

ISBN: 1558604111

ISBN-13: 9781558604117

Publisher: Morgan Kaufmann

Year: 1997

Type: Used

Binding: Softcover

Seller Info

TrueOakBooksLLC

Address: 574 New Paltz Rd Highland, New York

Website: https://www.trueoakbooks.com

Country: United States